Check out our Frequently Asked Questions below. If you still need help please contact us.
How do I download my files?
All purchased products will be available for download on the payment completion page following checkout. A copy of your downloads will also be sent to you through email.
Please be aware that in order to access your downloaded data, all ZIP folders must be fully extracted or unzipped.
How to unzip files on a Windows Computer
1. Right-click the ZIP folder you just downloaded.
2. From the pop-up menu, choose Extract All.
The file will immediately be unzipped and placed in the same folder as the ZIP file that was downloaded.
How to unzip files on a Mac
1. Double click the downloaded ZIP folder.
2. The file will automatically be decompressed into the same folder as the downloaded ZIP.
How to unzip files on iPhone or iPad
1. Open the Files app, then find the downloaded ZIP folder.
2. Tap on the ZIP folder.
3. A folder will be made containing your files.
I purchased the Lifetime Design Drive (website or etsy), how do i access my files?
Whether you purchased the design drive from our website or our Etsy shop, you were provided with a Dropbox link for file access. Any new files will also be accessible through this same Dropbox link. If you have any questions, please email me at email@example.com.
I purchased the Lifetime Mockup Drive (website or etsy), how do i access my files?
Whether you purchased the mockup drive from our website or our Etsy shop, you were provided with a Dropbox link for file access. Any new mockups will also be accessible through this same Dropbox link. If you have any questions, please email me at firstname.lastname@example.org.
How do I edit my design?
Although there are fantastic free alternatives like Inkscape and photopea.com, I personally prefer Illustrator for SVG designs and Canva or Photoshop for PNG designs. Please make sure you are familiar with using one of these services as we do not provide design training or guidance.
Can I sell digital downloads using your designs?
You can NOT sell digital downloads with our designs with the exception to the bundles that state "USE FOR DIGITAL DOWNLOADS" on the listing photo. If you use our doodle letters as apart of another design you can sell them digitally as long as the layers are flattened, and the elements cannot be exported.
Can I sell transfers using your designs?
If you are planning to sell physical transfers featuring any of our designs, you will need to purchase our transfer license. It is a one-time purchase and is good for all of our designs at unlimited copies.
Get the legal green light to start selling various types of physical transfers:
- Sublimation Transfers
- Screen Print Transfers
- Waterslide Decals
- Craft Iron-on Transfers
- Printable HTV Sheets
If you're printing the design on a physical product yourself, you do not need to purchase our extended license.
If you're selling a transfer to a customer, and they will apply it to a physical product, you will need to purchase our extended license.
Can I digitize your designs?
Yes, if you specialize in embroidery and want to digitize our designs, you will need to purchase our digitizing license.
This gives you permission to digitize the design and sell an unlimited number of physical products featuring the embroidered design.
You can NOT sell the digital version of the digitized design.
Support and guidance for digitization is not available.
Can I use your designs with POD sites?
If you are printing the design on a physical product yourself, then you do not need our extended license.
If you are sending the file to a third-party printer and they put it on a physical product for you then you will need our extended license.
It is a one-time purchase and is good for all of our designs with unlimited copies.