Refund policy
REFUND POLICY
Due to the digital nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once a digital product has been purchased.
Please review the product description and listing images carefully before purchasing to make sure the product meets your needs and that you have the appropriate software or equipment needed to use the files.
DOWNLOAD OR FILE ISSUES
If you experience a problem downloading your purchase, receive an incorrect file, or discover an issue with a file, please contact Morgan Day Designs. We will be happy to help troubleshoot the issue or provide a corrected file when appropriate.
A technical issue with a file does not automatically qualify for a refund if the issue can be resolved by providing assistance or a corrected replacement file.
DUPLICATE PURCHASES
If you accidentally purchase the exact same product more than once, please contact us. Duplicate-purchase situations may be reviewed on a case-by-case basis.
PLEASE NOTE
Because digital files are delivered electronically and cannot be physically returned, refunds will not be provided for:
- Changing your mind after purchase
- Purchasing the wrong product
- Not reading the product description before purchasing
- Not having the appropriate software, equipment, or knowledge needed to use the file
- Differences in colors caused by monitors, printers, inks, materials, or other equipment
- Issues caused by third-party software, equipment, or services
If there is a problem with your purchase that is caused by an error in the file provided by Morgan Day Designs, please contact us so we can work to correct the issue.
CONTACT
If you have questions or need assistance with your purchase, please contact us at pamela@morgandaydesigns.com.